Terms of Service

PRIMSEND is a business messaging platform that lets Merchants connect a WhatsApp Business Account, manage customer conversations in a shared Team Inbox, track support tickets, and build messaging automations. We may add, change, or remove features over time as the service develops.

• You must provide accurate registration information and keep it up to date.
• You are responsible for safeguarding your account credentials and for all activity under your account, including that of team members you invite.
• You must be able to form a legally binding contract to create an account, and use of PRIMSEND is intended for business use, not by children.
• Notify us promptly at support@primsend.com if you become aware of any unauthorized use of your account.

You agree not to use PRIMSEND to:

• Send unsolicited, deceptive, or unlawful messages, or otherwise violate WhatsApp's and Meta's messaging, commerce, or platform policies, including requirements around opt-in consent for WhatsApp messaging.
• Send spam, malware, or content that is fraudulent, defamatory, obscene, or infringes another party's intellectual property or privacy rights.
• Attempt to gain unauthorized access to another Merchant's workspace, data, or account, or to interfere with or disrupt the integrity or performance of PRIMSEND.
• Reverse engineer, resell, or use PRIMSEND to build a competing product, except to the extent such restriction is prohibited by applicable law.
• Use PRIMSEND in violation of any applicable law, including data protection and consumer protection law that applies to your business and your End Customers.

We may suspend or terminate access for use that violates this section or that we reasonably believe creates risk or legal exposure for PRIMSEND, other Merchants, or their End Customers.

As between you and PRIMSEND, you own the business, customer, and conversation data you and your team submit to or generate in PRIMSEND ("Merchant Data"). You are responsible for Merchant Data, including having the rights and lawful basis needed to collect it and to message your End Customers through WhatsApp. You grant PRIMSEND a limited right to host, process, and transmit Merchant Data solely to provide and support the service to you, as described in our Privacy Policy.

PRIMSEND's WhatsApp features depend on Meta's WhatsApp Business Platform and are subject to Meta's own terms and policies. We are not responsible for outages, policy changes, or account actions taken by Meta, including suspension of a WhatsApp Business Account for violating Meta's policies. PRIMSEND also relies on third-party infrastructure providers (see our Privacy Policy) to operate the service.

PRIMSEND, our logo, and the PRIMSEND software are owned by Techzone Business Solutions Company and are protected by applicable intellectual property laws. Except for the limited right to use the service as intended, these Terms do not grant you any ownership interest in PRIMSEND.

PRIMSEND is provided "as is" and "as available." To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the service will be uninterrupted, error-free, or that WhatsApp or other third-party services it depends on will remain available on the same terms.

To the fullest extent permitted by applicable law, PRIMSEND and Techzone Business Solutions Company will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of PRIMSEND, even if advised of the possibility of such damages. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

You may stop using PRIMSEND and request account deletion at any time; see our Data Deletion page. We may suspend or terminate your access if you materially breach these Terms, including Section 3 (Acceptable use), or if required to do so by law or by a third-party platform we depend on, such as Meta. Sections of these Terms that by their nature should survive termination (including Sections 6, 7, and 8) will survive.

We may update these Terms from time to time. We will update the "Last updated" date above and, for material changes, provide additional notice such as an in-app notice or an email to Merchant account owners. Continued use of PRIMSEND after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Somalia, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

Questions about these Terms can be sent to support@primsend.com.