Data Deletion

Account self-deletion is not yet available directly in the PRIMSEND app. To request deletion of your PRIMSEND account and its data, email support@primsend.com from the email address on your account with the subject line "Data deletion request," including:

• The email address used to log in to PRIMSEND.
• Your business/workspace name.
• Whether you want your entire account and workspace deleted, or a narrower request (for example, removing a specific team member).

Once we verify the request comes from the account owner, we will:

• Disconnect and delete the stored WhatsApp connection for your workspace, including the encrypted access token, so PRIMSEND can no longer send or receive WhatsApp messages on your behalf.
• Delete your workspace's business profile, team member accounts, conversations, tickets, and other workspace data.
• Complete deletion within 30 days of a verified request, except for limited records we are required to keep for longer to meet a legal, tax, or security obligation, and except for backups, which are purged on their normal rotation schedule (no more than 30 days after deletion).

Deleting your account is permanent and cannot be undone. If you only want to disconnect WhatsApp without deleting your whole account, say so in your request and we will remove just the WhatsApp connection.

If you messaged a business that happens to use PRIMSEND, that business is the controller of your data — PRIMSEND only processes it on their behalf (see Section 1 of our Privacy Policy). Please contact that business directly with your deletion request; they are best placed to identify and delete your conversation history and any contact details they hold about you, and they can ask PRIMSEND to assist as needed.

If you are unable to reach the business directly, you may email us at support@primsend.com with the business's name and the WhatsApp number you messaged from, and we will forward your request to that Merchant and assist them in fulfilling it.

Deleting your PRIMSEND account does not delete messages already stored on your or your End Customers' own WhatsApp-connected devices, or data Meta itself retains under its own policies — those are outside PRIMSEND's control. Records we are legally required to retain (for example, for tax or fraud-prevention purposes) are kept only for as long as legally required and are not used for any other purpose.

For any data deletion request or question about this page, email support@primsend.com.